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Career Posting details
Job Title:	POS Helpdesk/2nd level Support
Position Description
Ajilon Consulting is a global provider of IT solutions with 40 years of experience and offices throughout North America, Europe, and Australia. We support clients' immediate and long-term business needs by delivering a wide array of consultative IT services and by providing contingent consultants on an individual or group staffing basis. Our contingent consultants possess IT skills that supplement internal client resources during workload peaks, fill critical areas of expertise, and staff mission critical projects. With our parent company Adecco, we have a wide presence in North America and globally with more than 6,600 offices in 70 countries worldwide. Together we employ more than 700,000 associates on-assignment supporting over 150,000 clients. Ajilon Consulting has an opening in Phoenix for a POS Helpdesk Technician Tier 2 software and hardware support for an ongoing position, with the potential to convert to perm. This position will pay up to $19/hr W-2. Help Desk Specialist This position provides first level support to the users of company's computer systems and related equipment located at our retail stores, corporate office, Distribution Centers, and remote user locations. Interprets, evaluates, and resolves complex problems reported to the help desk regarding various hardware and peripherals, POS systems, software, and core business systems. Logs calls and escalates problems as appropriate to tier 2 support teams; second or third level support personnel when appropriate, via defined escalation procedures. Answer incoming telephone calls, monitor and manage group email, and voicemail contacts while providing immediate solutions whenever possible. Log all incidents and user contact in a problem tracking system to be utilized for reporting and problem documentation. Place service calls to outside vendors; monitor and track the call through to closure. Monitor all Support Center ticket queues; open, resolve or reassign tickets appropriately. Follow-up with users to make sure their problem/request was handled according to best practices and procedures. Keep informed and current with all procedures for systems and equipment, ensuring that documentation is up-to-date and accurate. Research, resolve and respond to incoming questions in a timely manner specified within the department Service Level Agreement. Keeps management and users updated with changes in status of key systems, SLA violations or network outages. Education and/or Experience A minimum of an Associates Degree in Computer Science and/or one to two years experience performing in an Operations and/or Help Desk function; preferably in a retail environment. Skills and Abilities Experience with: Point of Sale (POS) to include software and operating system, cash registers, hand scanners, table scanners, receipt printers, debit/credit pinpads, and check readers. Microsoft Windows NT/2000/2003/XP both professional and server. Microsoft Office 2000/2003/2007 Microsoft Outlook 2000/2003/2007, Outlook Web Access, and Exchange client. Understanding of LAN/WAN network protocols and equipment. Printers (Laser, Desktop, Network, Dot Matrix) Symbol/Motorola hand-held equipment to include wireless guns, base station, and software. Time clocks to include ADP and Kronos software. Business Applications such as: SAP, e-Time, eTrust, Disk Keeper, TouchPoint, Dsign, Oracle client, Adobe software, Microsoft Visio, Microsoft Project, etc. User rights management such as password changes, DHCP, VPN, and security administration. Strong oral and written communication skills. No third parties or sponsorships please. We require successful completion of a background check and drug screen.
Benefits Information:
POS, Windows, Helpdesk, Point of Sale, Printers, MS Outlook, Time clocks
Required Skills:
Ajilon Consulting is a global provider of IT solutions with 40 years of experience and offices throughout North America, Europe, and Australia. We support clients' immediate and long-term business needs by delivering a wide array of consultative IT services and by providing contingent consultants on an individual or group staffing basis. Our contingent consultants possess IT skills that supplement internal client resources during workload peaks, fill critical areas of expertise, and staff mission critical projects. With our parent company Adecco, we have a wide presence in North America and globally with more than 6,600 offices in 70 countries worldwide. Together we employ more than 700,000 associates on-assignment supporting over 150,000 clients. Ajilon Consulting has an opening in Phoenix for a POS Helpdesk Technician Tier 2 software and hardware support for an ongoing position, with the potential to convert to perm. This position will pay up to $19/hr W-2. Help Desk Specialist This position provides first level support to the users of company's computer systems and related equipment located at our retail stores, corporate office, Distribution Centers, and remote user locations. Interprets, evaluates, and resolves complex problems reported to the help desk regarding various hardware and peripherals, POS systems, software, and core business systems. Logs calls and escalates problems as appropriate to tier 2 support teams; second or third level support personnel when appropriate, via defined escalation procedures. Answer incoming telephone calls, monitor and manage group email, and voicemail contacts while providing immediate solutions whenever possible. Log all incidents and user contact in a problem tracking system to be utilized for reporting and problem documentation. Place service calls to outside vendors; monitor and track the call through to closure. Monitor all Support Center ticket queues; open, resolve or reassign tickets appropriately. Follow-up with users to make sure their problem/request was handled according to best practices and procedures. Keep informed and current with all procedures for systems and equipment, ensuring that documentation is up-to-date and accurate. Research, resolve and respond to incoming questions in a timely manner specified within the department Service Level Agreement. Keeps management and users updated with changes in status of key systems, SLA violations or network outages. Education and/or Experience A minimum of an Associates Degree in Computer Science and/or one to two years experience performing in an Operations and/or Help Desk function; preferably in a retail environment. Skills and Abilities Experience with: Point of Sale (POS) to include software and operating system, cash registers, hand scanners, table scanners, receipt printers, debit/credit pinpads, and check readers. Microsoft Windows NT/2000/2003/XP both professional and server. Microsoft Office 2000/2003/2007 Microsoft Outlook 2000/2003/2007, Outlook Web Access, and Exchange client. Understanding of LAN/WAN network protocols and equipment. Printers (Laser, Desktop, Network, Dot Matrix) Symbol/Motorola hand-held equipment to include wireless guns, base station, and software. Time clocks to include ADP and Kronos software. Business Applications such as: SAP, e-Time, eTrust, Disk Keeper, TouchPoint, Dsign, Oracle client, Adobe software, Microsoft Visio, Microsoft Project, etc. User rights management such as password changes, DHCP, VPN, and security administration. Strong oral and written communication skills. No third parties or sponsorships please. We require successful completion of a background check and drug screen.
Salary Information
Salary Range:	Depends on Experience
Tax Classification:	W-2
Position Location Information
Position Location:	PHOENIX, ARIZONA 85001
Additional Position Details
Position Duration:	Full Time
Travel Requirements:
Number of Openings:	1
Position Start Date:	11 Mar 2010
May Contractors Apply:	Not Defined
Telecommute Allowed:	Not Defined
Visa Sponsor:	No
Supervisory Position:	Not Defined
Bonus Eligible:	Not Defined
Relaction Assistance:	No
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